Testing if forum works

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  • Last Post 10 June 2016
adminGenie2 posted this 08 June 2016

This should be posted in Discussion

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alanjmil posted this 09 June 2016

Hi,

The race courses do not seem to download into the data area?

adminGenie2 posted this 09 June 2016

Make sure the EventVenue Column is in the display. Drag from the chooser.

adminGenie2 posted this 09 June 2016

Also just load the "All Active Runners" Template that has the race course  column in it.

alanjmil posted this 09 June 2016

Hi,

I have checked both of what you suggest and still no markets are loading up in the data area?

adminGenie2 posted this 09 June 2016

Hi

Have you put a tick in the markets that you want to load in the settings area in the top left.

There must be a tick in at least one market and you should tick the TODAY box if you are loading in the morning and just want today's markets.

adminGenie2 posted this 09 June 2016

Have you watched the videos which explain what is wanted and the info is in the manual. Remember to reload the fdat after ticking the market(s) you want

adminGenie2 posted this 09 June 2016

Sorry remember to click the "Reload Data" Button and wait for the disply to re fill

alanjmil posted this 10 June 2016

Hi,

I have tried all of your suggestions with no joy.

This morning when I booted up my PC the markets did load so I thought good,but as soon as I refreshed the market again I had the same problem that the markets didnt appear again. Surely I shouldnt have to reboot my PC just to refresh the markets each time?

Thanks

adminGenie2 posted this 10 June 2016

Hi

I am not sure what the problem you are having is because the markets will load immediately if you have any of the market boxes ticked . You do not have to re boot you would only ever have to "RE  LOAD " if you change any of the settings

Depending on how many markets you select it may take up to 1 minute to download all of the data (Watch the progress bar at bottom left) as there are thousands of data items to collect (every item on a Betfair race card is obtained.)

Try just ticking the UK win Market box and RE LOAD. The will be the minimum amount of data available. Remember if your selections do not find any matches the display will be empty so scroll down through all of the selections to see whether any have found some thing.  I hope this helps as everything is working fine here.

alanjmil posted this 10 June 2016

Hi,

I have tried everything you are suggesting but still no markets are loading.

 

Stat... is showing at the bottom of the screen and thats it.

When it did load at first bootup I saw races being loaded in red, but now nothing is being loaded in?

 

adminGenie2 posted this 10 June 2016

Hi What operating system are you using?

adminGenie2 posted this 10 June 2016

Do you have the system log and can you send that to me?

adminGenie2 posted this 10 June 2016

What operating system are you using and are you using a computer or a tablet.?

The software will only run on a Windows machine at the moment

adminGenie2 posted this 10 June 2016

Can you send me the error log please 

admin@racescan-genie.co.uk

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